You pick-up a car and it does not comply to your purchase

You have 48h to open a claim after you picked-up a car (2 hours if your claim is related to mechanical or damage condition). If your vehicle has been shipped by BCA you should notify it in the CMR.
In case of emergency, please contact the After-sales service BCA Responde: +34 949 0321 68
Check the vehicles and issues in&out of scope and follow the process if conditions are met.