You pick-up a car and it does not comply to your purchase
You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCA you should notify it in the CMR.
In case of emergency, please contact the After-sales service: +49 (0)2131 3100 0
Check the vehicles and issues in&out of scope and follow the process if conditions are met.
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