Process to submit a claim

Follow the instructions below to know how to open, manage and resolve a claim.

How to submit a claim

If after carefully studying our terms and conditions you would like to submit a claim, please contact us via mail at [email protected]

1. Note your comments on the issue voucher

In general, every damage must be always indicated, shown and countersigned on the DDT (national service) or CMR (international) by the charged receiver and driver.

2. Mileage counter picture

In order to accept your claim, BCA will request a picture of the mileage counter.

3. 48 hours to submit a claim

Your claim needs to be submitted within 48 hours from picking up or getting your car delivered.

4. Attach documents

Attach the following documents: The license plate of the vehicle or, if deregistered, the invoice number. DDT/CMR signed by the parts with indication of the emerged damage. Detailed pictures of the damages. Estimate of the reinstatement on letterhead with detailed intervention, hours of labour, consumer products, parts of replacement to be used, etc.. The mileage counter picture and other relevant pictures or documents that support your claim.

5. Our answer in 5 working days

Our team will confirm or deny the acceptance of your claim within 5 working days.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Consumable and service parts.
  • Claims on Body parts below 300€
  • Vehicles sold in the   "Damaged Vehicles" and "Non-runners" sales.
  • Mechanical claims on vehicles with over 180.000 km or 10 years.
  • Refunds have a 10% discount, at least €150,00 and the replacement parts will suffer a depreciation due to vehicle's seniority.


Check carefully our full claim policy included in our Terms and Conditions in the link below:

Terms & Conditions

Resolution of complaints

Once you are in possession of the above-mentioned documentation, the BCA Italia Damage Direction, within 5 working days, will provide the results of the damage test that will lead to one of the following actions:

  1. Complete approval of the proposed estimate
  2. Partial approval of the proposed estimate indicating the acceptable total price (counter-offer).
  3. Sending of the expert for the quantification of the complained damages and the real condition of the vehicle

ATTENTION: it won't be possible to approve any refund if the repairs were performed before the closing of the complaint.

Read Terms & Conditions

These terms & conditions are the contract between you and BCA

Terms & Conditions
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BCA Italia s.r.l. Via Emilia 143/a Montanaso Lombardo. VAT number 02557550346

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